Chitravanshm Group of Colleges : Refund Policy
  1. General Policy
    Chitrvansham Group of Colleges is committed to maintaining transparency in all online fee payments and refunds. All payments made through the college website or its authorized payment gateway shall be governed by the applicable rules and regulations of Prof. Rajendra Singh (Rajju Bhaiya) University, Prayagraj, the University Grants Commission (UGC), and other competent authorities, as applicable.
  2. Online Payment and Transaction Failure
    - Students should ensure that the payment amount and admission details are correct before proceeding with an online transaction.
    - If the amount is debited from a student's bank account but the payment status remains unsuccessful or no receipt is generated, the student should not immediately make another payment.
    - The student should allow time for the bank and payment gateway to reconcile the transaction and contact the college accounts/admission office if the issue remains unresolved.
    - If the transaction is confirmed as failed and the amount has been received by the college, the college will initiate the necessary refund or adjustment after verification.
    - Duplicate payments for the same fee or admission application will be verified and refunded or adjusted, as applicable.
  3. Admission Cancellation and Fee Refund
    Students wishing to cancel their admission must submit a written application to the college admission office along with the fee receipt and relevant student details.
    The refund request shall be examined in accordance with the applicable UGC fee-refund guidelines, University regulations, official notifications, and the approved policy for the relevant academic session.
    The applicable refund amount will depend on the date on which the college receives the student's formal withdrawal request, the notified admission deadline, the commencement of the academic session, the nature of the fee paid, and any applicable regulatory directions.
  4. Refund Eligibility
    Refunds may be considered in the following circumstances:
    - Duplicate payment: Where the same fee has been paid more than once.
    - Failed transaction: Where the payment was debited but the transaction was not successfully completed and the amount was received by the college.
    - Admission withdrawal: Where the student formally withdraws admission and is eligible for a refund under applicable rules.
    - Excess payment: Where an amount exceeding the prescribed fee has been received.
    - College or course cancellation: Where a course or admission is cancelled by the college, subject to applicable rules.
    - Other eligible cases: Where a refund is required under an applicable University, UGC, government, or other competent authority's direction.
  5. Non-Refundable Charges
    Application fees, registration fees, examination fees, university charges, processing fees, and other specific fee components shall be treated according to the applicable University rules and regulatory directions.
    Payment gateway or bank transaction charges, if any, shall be handled in accordance with applicable law, the payment gateway agreement, and the relevant refund rules. No deduction shall be made where prohibited by applicable regulations.
  6. Refund Processing Time
    After receiving a complete refund request and verifying the transaction and supporting documents, the college will process eligible refunds within the period prescribed by applicable rules.
    The actual credit to the student's bank account may depend on the bank, card issuer, UPI provider, or payment gateway.
  7. Refund Procedure
    Students requesting a refund should provide the following details to the college accounts/admission office:
    1. Student's full name.
    2. Course and admission/application number.
    3. Payment transaction ID or gateway reference number.
    4. Payment date and amount.
    5. Reason for the refund request.
    6. Copy of the payment receipt or bank transaction proof.
    7. Bank account details or other information required for verification, if applicable.
    Refunds will ordinarily be made to the original payment method wherever feasible and permitted by the payment gateway and applicable rules. Alternative refund arrangements may be considered only after appropriate verification.
  8. Important Instructions
    - Students must retain their online payment receipts and transaction reference numbers.
    - Submission of a refund request does not automatically guarantee approval; eligibility will be determined under applicable rules.
    - Students must provide accurate information and genuine supporting documents.
    - Refund requests involving disputed transactions, suspected fraud, or incomplete documentation may require additional verification.
    - No provision of this policy shall override any mandatory UGC regulation, University notification, government order, or other applicable legal requirement.
  9. Contact for Refund Queries
    For assistance regarding online fee payments, failed transactions, duplicate payments, or admission cancellation, students may contact the college accounts or admission office through the official contact details published on the Chitrvansham Group of Colleges website.

    Institution: Chitrvansham Group of Colleges
    University: Prof. Rajendra Singh (Rajju Bhaiya) University, Prayagraj
    Email: support@chgc.in
    Phone: 7303658365
  10. Policy Updates
    Chitrvansham Group of Colleges reserves the right to update this policy in accordance with changes in applicable University regulations, UGC guidelines, government directions, and payment gateway requirements. The latest approved version published on the official college website shall apply, subject to applicable law.

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